How billing works in CollabPortals, including the free trial, upgrading to a paid plan, and managing your subscription.

Overview

CollabPortals has one plan: Pro, at $120 a year (which works out at $10 a month) or $12 a month paid monthly. Every feature is included on every subscription, and you can invite unlimited portal users at no extra cost. Billing is handled through Stripe.

Billing is owner-only. The account owner sees a Billing item in the admin sidebar; other people on the team do not, and cannot manage the subscription.

Free Trial

When you sign up for CollabPortals, you get a 7-day free trial with full access to every feature, including:

Create portals
Upload a logo and configure branding
Configure table, field, and role permissions
Filter records and set a default sort per table
Share portals with end users
Serve a portal on your own custom domain

No credit card is required to start your free trial. You only need to enter payment details when you're ready to upgrade.

Upgrading to a Paid Plan

Your subscription exists from the day you sign up: the trial is the first seven days of it, on the interval you picked. Converting to paid is a matter of putting a card on it before the trial runs out, not starting something new.

1
Click Billing in the admin sidebar
Billing sits near the foot of the admin sidebar, under Docs. It opens the Stripe Customer Portal in a new tab. Only the account owner sees it at all.
2
Add a payment method
Enter your card in the Stripe Customer Portal. This is Stripe's own page, not a CollabPortals form.
3
Check the interval
The same page shows whether you are on monthly or annual and lets you switch. Annual is $120 a year against $144 for twelve monthly payments.

With a card on file, the first charge is taken when the trial ends and the portals keep working with no interruption.

Managing Your Subscription

CollabPortals uses the Stripe Customer Portal for subscription management. From there you can:

View invoices - See past payments and download invoices
Update payment method - Change your credit card or payment details
Switch billing interval - Move between monthly and annual
Cancel subscription - End your subscription at the end of the billing period

To open it, click Billing in the admin sidebar.

What Happens When Your Trial Expires

If your free trial ends and you haven't added a payment method:

Your portals stop working, and end users will not be able to log in or access data
Your portal configuration is preserved, nothing is deleted
You can add a card at any time to restore access

The same thing happens mid-month if a renewal payment fails. Access is tied to the subscription being in good standing, not to the dates you have paid up to, so a declined card takes portal users offline that day rather than at the end of the period. The admin shows a banner with a button to update your payment details.

Upgrade before your trial ends to avoid any interruption for your portal users. You'll receive email reminders as your trial approaches its end date.

What Happens When You Cancel

If you cancel your subscription:

Your subscription remains active until the end of the current billing period
After the billing period ends, your portals stop working
Your account and portal configurations are preserved
You can resubscribe at any time to restore access

Once a subscription has fully ended, the admin shows a Reactivate button, which starts a new subscription through Stripe Checkout. Reactivating does not come with another free trial.

Payment Security

All payment processing is handled by Stripe. CollabPortals never stores your credit card information. Stripe is PCI DSS Level 1 certified, the highest level of payment security certification.

Next Steps

Getting Started - Set up your first portal
Troubleshooting - Common issues and solutions

Billing and Subscription